Frequently Asked Questions

These are just a few questions you may have in mind, for any other information send me an e-mail at info@izao-jewelry,com, I'll get back to you as soon as possible. Every Izao piece is made with love. Because I made everything myself I love knowing where my pieces go. Therefore don't hesitate to get in touch, jewelry is something personal and I want to provide as much clarity as possible.


Can I pay using my credit or debit card?

You can pay with Paypal which can be linked to your debit or credit card.

What packaging do you use?

Every piece is sent in an original  Izao jewelry box.
On every package you will find a wax seal, stamped with the one and only original Izao signet ring.

I'd like to send my order as a gift, can you do gift wrapping?

If you want your order to be wrapped as a gift please let me know in the "order notes" at the checkout. If you want to add a note it is also possible, please write in the same section the text you want me to add.

Do you ship right after the order has been placed?

Every piece in stock will be sent within 5 working days. For custom orders allow a minimum of 2 weeks of production time (per item). It may take more of less time but fear not, everything will be discussed in advance with you.

How can I request more information regarding a specific piece (measurments, gemstone size, clarity etc...)?

If the information that you are looking for about an item is not included in the description on the website, you can submit a request through email. I will do my best to respond as soon as possible, usually within the same week.

Do you offer ring sizing?

If it is possible to resize the ring I will do so. Please keep in mind that depending on the design and materials used it is not always possible to re-adjust a finished piece. If I can't resize it, I might be able to make a similar ring especially for you!

Do you do custom work?

Yes I do and love to do so!
For bespoke jewelry please contact me via e-mail with your request. For more design inspiration you can also look up the Bespoke Jewelry page.

Can I return my order?

I hope you are happy with your purchase, however, if the piece you received isn't what you expected you can return it within 14 days after you received it. Before you do so send me an e-mail at info@izao-jewelry.com to discuss the best way to send the jewelry.  Don't send anything back without me knowing or I won't be able to send you a new piece or a refund. Products are to be returned in perfect condition and in original, undamaged packaging. Izao reserves the right to refuse any returns. Depending on the reason the return costs are paid by Izao or by the customer.

Bespoke jewelry CAN'T be returned and should be paid in advance after we've agreed on a design and a price.  Once both parties agree I'll start making the piece. I'll send pictures of the finished project before sending it to you, if any changes should be done this can still happen.
Once the package has left Izao's head quarters the sale is final and cannot be returned.

If your piece is damaged uppon arrival please let me know as soon as possible, we will discuss the best way to return it to be repaired.
I offer a 6 months warranty for repair if there's a fabrication problem.
If the item has been damaged by the customer I can (if technically possible) repair it as well but will charge for this service.
I will ask a picture of the damage up front so we can discuss whether or not it's part of the warranty and if not what the costs will be.

I reserve the right to deny unreasonable repairs.

Do you ship internationally?

Yes! The value and time of transit will depend on your location, also taxes may be added by local customs, in no way is Izao responsible for any customs, tax or import costs.

What are the shipping time and prices?

Transit time depends on your location.

If sent with our local postal services, it should take about 14 days to get to Europe or the United States and cost $15,00. Sending to the Caribbean and south America might take longer.
Parcels can be sent with Fedex as well which is way faster and will cost 85$ per parcel, but some countries don't allow to send jewelry (Brazil is one of these).
If you have any specific questions regarding your location please send me an e-mail up front and I will research the possibilities for you.

How do I know my parcel has been shipped?

I ship every parcel with proof of delivery and track & trace number. This code will be provided to you as soon as your parcel as been sent